- PAYMENT INFO
Payment is due at time of service. Suds N’ Style accepts cash, check or card. Checks returned NSF WILL incur a fee of $25, plus any fee my bank may charge. No further service will be provided until fee is paid.
- CANCELLATION POLICY/NO SHOW/TRIP FEE
On rare occasions, Suds N’ Style may need to cancel your appointment due to equipment failure, weather, illness, etc. Every effort will be made to contact you in advance to reschedule.
If you cannot keep their appointment, please contact us AT LEAST 48 hours in advance. If you cancel with less than 48 hours notice you will incur a $25 charge per pet. If you have multiple pets for the same appointment and cancel some of them, those cancellations are $25 each. If you are a no-show, not home at the time of arrival and you have not made access arrangements with us before hand, the full grooming charge is due for each pet. Cancellation charges must be paid within 7 days. Ultimately it is your responsibility to keep track of their scheduled appointments. However, Suds N’ Style will make a courtesy phone call or text one business day ahead to confirm and remind you. If you are a first time client and you are a no show when the groomer arrives for your scheduled appointment, Suds N’ Style will not schedule any future appointments.
- APPOINTMENT TIMES
An appointment time is truly an ‘estimated time of arrival’. Arrival time will be in a 1-2 hour time span. As a mobile service, our schedule is subject to interruptions and delays, such as, but not limited to: Refueling, traffic, driving distance from previous appointment and running over on a previous appointment. If Suds N’ Style feels they will be more than 15 minutes early or late, Suds N’ Style may call ahead.
- LATCHKEY SERVICE
You may provide Suds N’ Style with the location of a hidden key, a garage code, or some other form of access to the home. Suds N’ Style will come by at your scheduled grooming appointment time to care for the pet and you merely leave an approved form of payment. Suds N’ Style will not be held responsible for damages or theft to your home or property while on the service call for grooming your pet(s).
- MATTED OR NEGLECTED COAT
Excessive de-matting is a painful, time-consuming and costly procedure that causes extreme discomfort and can aggravate, or cause skin problems. You must be aware that neglect of the pet’s coat can be cause for problems after grooming such as clipper/brush irritation. If your pet does not remain still accidents can happen such as, cuts, nicks, etc. from clippers or scissors. However, it is at Suds N’ Style discretion to determine if it is safe for the pet to be de-matted, if not, a “shave-down “of the pets coat will be completed. Shaving your pet my dramatically change your pet’s appearance and the hair will be very close to the skin. This may expose pre-existing skin conditions. Your pet will receive a shave down & start over (additional fee for shave down.) Closely shaved pets are also prone to sunburn & should either have sun screen applied daily or should be kept out of the sun until the hair grows sufficiently to protect the skin. In some cases pets may also exhibit brief behavioral changes. In certain breeds & coat types, the coat may not grow back the same. Removing a heavily matted coat includes the risk of nicks, cuts and/or abrasions due to moles, warts or skin folds trapped in the mats. Heavy matting can also trap moisture near the pet’s skin which can cause mold, fungus, bacteria or skin irritations that exist prior to the grooming process. The after-effects of mat removal procedures may include itchiness, skin redness, self-inflicted irritations or abrasions, or failure of hair to re-grow. You are responsible for the condition of the pet’s coat and will not hold Suds N’ Style responsible in the event of adverse effects of mat removal.
- SENIOR PETS AND PETS WITH HEALTH ISSUES
Grooming procedures sometimes can be stressful, especially for a senior pet or a pet with health problems. Because senior pets and pets with health problems have a greater chance of injury, these pets will be groomed for cleanliness and comfort, in styles that will not add to their stress. Suds N’ Style will not be responsible for accident or injury to an elderly or health-compromised pet during their grooming.
Suds N’ Style may take pictures of your pet, before and after grooming, and utilize the same for their website, social media for any and all and/or advertising purposes at Suds N’ Style discretion.
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